- What is your return policy?
We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened Havana Twist Hair for the right color. Due to hygienic reasons we only exchange Havana Twist Hair that has not been opened, worn or tampered with. All Protective Styling Units, Salonvelope Units, Wefted Hair, Make-up and other products are not returnable, or exchangeable, also due to hygienic reasons. We do not issue refunds or cancelations, only exchanges on returnable items. All sales are final.
- May I exchange my order?
We are more than happy to accommodate exchanges of Havana Twist Hair that has NOT been opened, worn or tampered with. You may exchange your Havana Twist Hair ONLY if they have been unopened and not taken out of the packaging. .
- Why is the Havana Twist Hair non-exchangeable if opened?
Hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients. We are not alone; other hair extensions suppliers do not allow returns of opened items for the same reasons.
- How can I exchange my hair extensions for the right color?
You must contact us first at (email@example.com) within the industry leading (7) day exchange period. We will then issue you a Return Merchandise Authorization (RMA). All returnable items must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. All exchanges must be accompanied by a copy of your invoice.We will then provide you with our return address, where the exchanged item will be inspected to see if you qualify for an exchange. Opened merchandise will not be exchanged.
- Do I have to pay for the shipping of my exchange?
You are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number as FingerComber will not be held responsible for lost returns. Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.
- When will I receive my exchange?
We will send you the different color hair extensions after we have received, inspected and confirmed that the returned HAVANA HAIR were not opened and taken out of the original packaging. We do not cover the shipping costs to redeliver exchanges. Please reach out to customer service at firstname.lastname@example.org for the reshipping fee of your exchanged Havana Hair.
- What is the exchange period?
We will provide an exchange for unopened Havana Twist Hair, and KinkyComber hair within industry leading (7) days from the date that you received your Havana Hair.
- May I exchange Havana Twist Hair, without contacting you or getting an RMA?
No. You must contact us prior to sending your exchange as our return address is different from the address we ship our hair extensions from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.
- How may I contact you?
You may contact us by e-mail at email@example.com and we will reply to you within 24-48 hours.